Frequently Asked Questions
Everything you need to know about shopping with STACCATO Global Official Store.
How can I track my STACCATO order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return and exchange policy?
We offer a 14-day return policy for unworn items in their original packaging with all tags attached. Please note that for hygiene reasons, certain items like socks or inner soles may not be eligible for return.
What payment methods do you accept?
STACCATO Global Official Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Are your products made from genuine leather?
Yes, STACCATO is renowned for its high-quality craftsmanship. Most of our footwear and accessories are crafted from premium genuine leather, suede, or high-grade textile materials as specified in the product descriptions.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated automatically at the checkout page.
How do I find the right shoe size?
We provide a comprehensive size guide on every product page. Since STACCATO uses international sizing, we recommend measuring your foot length in centimeters and comparing it to our chart for the most accurate fit.